NGAGE Intelligence is the enterprise-class analytics platform that’s built for the modern Digital Workplace. It will enable you to drive Adoption, Engagement and Governance across multiple Knowledge Management, Communication, Collaboration, and AI tools.
We offer best-of-breed point solutions for SharePoint Online, Microsoft Teams, Microsoft 365 Copilot, Copilot Studio, HighQ, Infodash and Klapper. And the extensibility to track virtually any custom or third-party product.
And with NGAGE you can combine, compare and contrast all this data to create unique insights into when and how well people are using your digital workplace to drive their personal and collective productivity
The Ultimate Analytics Platform for understanding User Behavior in the Digital Workplace
With NGAGE you can take control of the AI revolution unfolding within your firm. It will report on adoption and performance, within and across Practice Groups, of Copilot Personal Assistants and multiple Agents built using Copilot Studio and Klapper.
Our solution applies Azure AI Services to data sampled from your Messaging and Collaboration environment. It's a truly transformational tool that allows leadership teams to literally see how their organization is feeling. And why.
No matter how heavily customized and whether you're building on SharePoint Online, Infodash or HighQ we deliver an outstanding analytics experience for KM and Communication teams.
We love it when customers take advantage of NGAGE's extensibility. Ask us about providing analytics for any custom or Third-Party application and the answer will almost certainly be 'yes'
We have a comprehensive analytics solution for driving engagement, productivity and ROI in Microsoft Teams and Outlook based environments. It's the heart and soul of your digital workplace. You need to manage it.
Best-of-breed Point Solutions for each element of your Digital Workplace
NGAGE, of course, gives you comprehensive behavioral analytics in relation to all out-of-the-box SharePoint Online features.But, critically, it can also report on the custom and third-party components you’ve added to provide a sophisticated, high-value experience for your users. One that SharePoint alone cannot. For example, NGAGE can track all interactions with any custom Web Parts you’ve built using SPFx.
And, if you’re working with Infodash, we have a dedicated solution. And maybe you’ve added your own Guided Search functionality? In which case we can deliver exceptional insights.
NGAGE gives you all the metrics and insights you need to understand, improve and sustain your organization’s adoption of and engagement with Microsoft Teams.
It reports on all user interactions with Calls, Meetings, Private Messaging and all in-Channel features. It also tracks sharing, viewing and downloading of associated files in SharePoint Online.
NGAGE for Copilot/Klapper/Infodash allows senior teams to visualize and steer how their AI strategy is unfolding across their organization. While giving individual product owners the granular data they need to drive adoption and performance and governance.
Our solution spans M365 Copilot Personal Assistants and any AI Agents – both Conversational and Trigger that have been designed and published using Copilot Studio, Klapper and/or Infodash. And please note it’s extensible to track any AI toolset.
Infodash is an Intranet/Extranet platform built specifically for Law Firms. Built on top of Microsoft SharePoint Online, Infodash provides a comprehensive toolset to help your employees connect, collaborate and stay productive, regardless of where they’re physically located.
NGAGE and Infodash have partnered to provide a comprehensive out-of-the-box Behavioral Analytics experience that spans both Infodash-specific and generic SharePoint functionality.
Essentially, that means you get everything that NGAGE for SharePoint Online delivers plus automatic reporting around the rendering of and user interactions with Infodash components such as Banners, Carousels, People Directory, FAQs and Events Web Parts. And you also get deep insights into Infodash Guided Search. Only NGAGE can give you this ‘single source of the truth’ of how your Infodash Intranet/Extranet is performing.
NGAGE gives you all the metrics and insights you need to understand, improve and sustain your organization’s – and your clients’ – adoption of and engagement with your firm’s Thomson Reuters HighQ instance.
It reports on all content interactions with your Sites – be they for Client Matters, Internal projects, Practice Groups or Departments. So you always know who is contributing and how. And who isn’t. And so you can navigate towards the gains in client satisfaction, efficiency and Knowledge Management that HighQ promises.
NGAGE can provide uniquely deep insights into the state of your organization using Sentiment Analysis and Opinion Mining. And, no, it doesn’t involve surveys. In fact, NGAGE delivers with zero marginal effort from anyone.
Because it uses Artificial Intelligence (AI) to interpret the thousands of conversations that are happening every day inside your organization in Microsoft Teams and Outlook. And that’s where your organization expresses itself.
Founded in 2013, NGAGE Intelligence is an independent software vendor headquartered in Atlanta, GA, with operations in the UK and India. We develop and support tools for measuring and driving the performance of modern Microsoft 365-based Digital Workplaces. We are best known as the leading workplace analytics vendor in the Legal Industry. But we operate across Professional and Financial Services, Government Agencies, Healthcare and other regulated, security-conscious sectors.
We are a Microsoft AI Cloud Partner, working alongside leading legal technology companies including Infodash, Fireman, and KL Software Technologies.
We are committed to constant innovation delivering enterprise-class products built for scalability and reliability, backed by exceptional customer support. And with our platform’s private cloud (BYOC) architecture, we ensure the highest levels of security and data control for our clients.
Everything you want from a Digital Workplace Analytics Platform
You might well start with single point solution. Perhaps, with NGAGE for SharePoint Online or NGAGE for Microsoft Copilot. But that single solution brings with it all the potential of the underlying NGAGE Analytics platform.You might well start with single point solution. Perhaps, with NGAGE for SharePoint Online or NGAGE for AI. But that single solution brings with it all the potential of the underlying NGAGE Analytics platform.
And that means you can plug in additional NGAGE solutions whenever you’re ready. And add tracking and reporting on virtually any Custom or Third-Party tool. And that means you’re travelling towards that game-changing, holistic view of your evolving digital workplace that only NGAGE Intelligence can deliver.
NGAGE leverages its own sophisticated permission management facilities and Microsoft Power BI features to deliver richly visual, self-service reporting experiences tailored to the specific requirements of multiple, diverse audiences. Some senior team members may just want high level KPIs and alerts when there is a significant behavior change.
Whereas Product Owners and KM Teams want to be able to dive deep to track how users are interacting with a custom element in their Intranet or Client Portal. And identify opportunities to drive adoption and engagement.
Meanwhile, Innovation teams may be laser focused on tracking the performance of pilots and deployments of multiple AI tools across their organization.
With NGAGE you can give them tightly controlled access to the data and reports they need – and the freedom to create custom reports with zero technical skills.
NGAGE Intelligence operates across Legal, Financial Services, Defense, Government Agencies, Healthcare, and other highly regulated sectors but we're especially focused on Legal. We have more than a decade of experience working with AM Law 200 firms and understand their complex, customized environments.
We also integrate with leading legal tech vendors including Thomson Reuters (HighQ), Intapp, Infodash, and KLST (Klapper), helping us deliver analytics solutions tailored to their unique needs.
The NGAGE Intelligence platform is hosted securely in your own Azure subscription. It uses several Azure’s PaaS (Platform as a Service) features to capture and process data about each target application and how it is being used.
Azure Functions are used to sync with Azure Active Directory and other data sources as required to maintain a rich definition of your user population.
Azure Service Bus is used to provide virtually unlimited messaging scalability and resilience. Data is consumed by a Tabular Cube which can be hosted in Power BI Premium or Azure Analysis Services. NGAGE also leverages DevOps pipelines and Azure Lighthouse to ensure smooth product deployment and ongoing support.
Our platform is designed with robust security measures to protect data and maintain system integrity. It employs a multi-layered security architecture, including Azure Role-Based Access Control (RBAC) to manage permissions, Row-Level Security to restrict data access, and Azure Key Vault for securely storing sensitive information.
Collaborating with industry leaders to deliver innovative and data-driven workplace solutions.
Interested in a specific point solution? Want to discuss the strategic potential of our NGAGE Intelligence analytics platform? Please do get in touch. You’ll find us very responsive.
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